Privacy Policy

Last updated: 22 May 2026

1. Who we are

Voëlklip Villa is a privately owned luxury self-catering holiday home located at 118 Eleventh Street, Voëlklip, Hermanus, 7200, Western Cape, South Africa. References in this policy to "we", "us" or "our" mean Voëlklip Villa.

2. The information we collect

We only collect personal information that you provide directly through the website or by booking a stay with us. This typically includes:

• Your full name, email address and phone number when you submit an enquiry or booking request.
• Your preferred check-in and check-out dates, number of guests and any special requests.
• Communications you send us by email, WhatsApp or through the contact form.
• Standard technical data such as your IP address, browser type and pages visited, collected through Google Analytics for the sole purpose of understanding website performance.

3. Why we collect it

We use your personal information only for the following purposes:

• Responding to enquiries and confirming reservations.
• Processing your booking, including communication with our booking system provider.
• Sending you booking-related correspondence such as confirmations, arrival instructions and follow-up messages.
• Improving our website and services, in aggregate and anonymised form.
• Complying with legal, accounting or reporting obligations.

We will never use your personal information for marketing without your explicit, separate consent.

4. How we store and protect your information

Your information is stored on secure servers operated by reputable hosting and email providers. We restrict access to your data to the people who genuinely need it to manage your stay. Where information is transferred outside South Africa (for example to email or analytics providers), we rely on the operator's standard contractual safeguards.

5. Sharing your information

We do not sell, rent or trade your personal information. We share it only with:

• Our booking platform (where applicable) to process your reservation.
• Our payment processor when you make a deposit or balance payment.
• Service providers that help us run the website (hosting, email, analytics).
• Regulatory or law-enforcement bodies, if we are legally required to do so.

6. Your rights under POPIA

Under the Protection of Personal Information Act, 2013, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate or out-of-date information.
• Object to the further processing of your information.
• Withdraw any consent you previously gave us.
• Lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).

To exercise any of these rights, email us at celeste@celsaproperties.com with the subject line "POPIA request".

7. Cookies and analytics

The website uses a small number of cookies to support core functionality and to measure how visitors use the site through Google Analytics 4. Analytics data is aggregated and anonymised before we see it; we cannot identify individual visitors from it. You can disable cookies in your browser at any time; the website will continue to function.

8. Retention

We retain enquiry and booking records for as long as we are legally required to (typically the time periods set out in South African tax and accounting law) and then permanently delete or anonymise them.

9. Updates to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent version. Material changes will be highlighted on the website.

10. Contact

For any privacy-related question, contact:

Voëlklip Villa
118 Eleventh Street, Voëlklip, Hermanus 7200, Western Cape, South Africa
celeste@celsaproperties.com